Why am I booking a “window” of time instead of a solid appointment time?

Due to the nature of our business, sometimes situations occur that disrupt our schedule and could make us earlier or later including: traffic, weather, spending more or less time with an older/ difficult pet. The pet’s safety will never be compromised by rushing to meet a schedule. You will be texted wen we are on the way. Appointment times are always estimates, please do not schedule an appointment during a time when you have a tight schedule as we could be early or late.

I have a scaredy cat…. How will we handle that?

If your cat is a little (or a lot) timid and likes to hide, we ask that you bring them into a room without hiding place (a bathroom works great for this). Although we will always do our very best to fulfill the appointment requests, if your kitty is hiding and you haven’t confined them to a space where we will be able to locate them before we arrive, we may not be able to spend extra time to do so. In this awful scenario, we would have to reschedule your appointment and you will be charged the travel fee to the card on file. So, please do your best to put your sweet fluff ball in a room where we will be able to find them, hold them, trim them, and love on them before we get there!

I’m really good at holding my (insert pet here), can I help you?

We have done so many pet’s pedicures at this point, we rarely meet a baby we can’t wrangle… so, we kindly ask that you DO NOT try to help our team unless they specifically request your assistance. If, for any reason, we are not able to wrangle your pet and complete the services, you will not be charged.

Can you work with pets who have had behavior problems in the past?

You are required to disclose dangerous or problematic behaviors that your pet has demonstrated in the past, for their safety and ours. The only way our team can provide the care that your pet deserves during their nail trimming is if we know the best way to handle the situation. Our team does reserve the right to refuse service to any pet, as well as the right to use a muzzle for our safety, if needed.

Something came up and I need to cancel or reschedule… what should I do?

We get it! Life happens…. and when it does, things can be stressful! We only ask that you keep us in the loop so that we can plan.
To cancel or reschedule an appointment, we require a 24 hour notice. If you don’t provide that notice and there was no emergency situation, then we will charge you a cancellation fee of one half the price of the services booked.
If you “no show” the appointment (our team waits for more than 10 minutes while within the booking window and no one is home or answers the door), you will be charged the full amount of the appointment.

My baby is experiencing fleas or ringworms, what should I do?

If you realize that your pet has either fleas or ringworms, you will need to reschedule the appointment for a later date when the issue has been resolved. If we arrive and find that we are unable to clip due to fleas or ringworm, you may be charged a “late cancellation” fee of one half the price of the service, and be asked to reschedule to a later date. Please be kind and check your pets for these conditions prior to our arrival to ensure the safety of everyone’s fur babies.

I have more questions, how can I speak to someone?

You can call or text: (859)605-3824 or email: petpedicures@yahoo.com